Trade terms of sale

1. Scope

These terms apply only to businesses and professionals with a company or VAT number who buy to resell or to use in their activity. Consumer protection rules do not apply.

2. Account approval

The trade account is activated once Banbroken approves the application. Banbroken may decline or withdraw an account if the details are incorrect or these terms are breached. You sign in with your email and a one-time code, without a password.

Accounts with no order within 10 days of activation become inactive and can be re-applied for at any time.

3. Prices and taxes

All prices are shown excluding VAT and duties and correspond to your membership level. Card payment fees are already included in the price. Prices may change with 30 days' notice; orders already paid keep their price.

Taxes are applied at checkout according to the tax regime stated in your application:

With VAT (mainland Spain and Balearic Islands): current VAT (21%) is added.
With VAT and equivalence surcharge: the applicable surcharge (5.2%) is also added.
VAT-exempt, EU business: exempt intra-community supply, only with a VAT number valid in VIES (reverse charge).
VAT-exempt, export (Canary Islands, Ceuta, Melilla and outside the EU): import taxes (IGIC, IPSI, duties and local VAT) are paid by the recipient.

4. Levels and minimum order

SILVER (boxes, gyms and studios): no minimum order.
GOLD (shops): minimum order €500.
PLATINUM (wholesalers and distributors): minimum order €1,500.

Amounts excl. VAT. Banbroken assigns the level when approving the account, based on business type and purchase volume, and raises it automatically when cumulative purchases exceed €1,500 (GOLD) and €6,000 (PLATINUM).

5. Payment

In advance, by card at checkout. Bank transfer is only available to repeat customers enabled by Banbroken, and is also paid before shipping.

6. Shipping

Charged according to the order's billable weight (the greater of actual and volumetric weight) and the destination zone, as shown at checkout. Mainland Spain and Portugal: 24–48 working hours from dispatch. Outside the EU, shipping is DAP: import duties and taxes are paid by the recipient.

7. Delivery check

Check the parcels on arrival and note any damage on the carrier's delivery note. Shortages or damage must be reported within 48 h, with photos.

8. Returns and 100% Rotation Guarantee

Business purchases carry no right of withdrawal and no returns for unsold goods. Returns or exchanges are accepted for manufacturing defects reported within 15 days of receipt; in that case Banbroken pays the shipping.

100% Rotation Guarantee: if any size stalls, we swap it at no cost. Zero dead stock. Size swap for any product that has not sold within 60 days, new, unused and with its box or tag, for another size of the same product, subject to stock. No cost to you. This is not a return: business purchases have no returns for unsold goods. Request it by WhatsApp or email.

9. Invoicing

Invoices are issued to the company name and tax/VAT number given in the application.

10. Brand and images

You may use Banbroken photos, videos and copy to sell its products, without altering them. Selling on marketplaces (Amazon, Wallapop, Miravia or others) requires prior written authorisation. The retail price is a recommendation.

11. Data

Processed under the privacy policy, only to manage the account and orders and, if you agree, to send you trade news.

12. Law and jurisdiction

Spanish law. Courts of Málaga.

This translation is provided for convenience; the Spanish version prevails.

13. Pack benefits

Gift products (socks, wristbands, pairs for your team, tees with your logo and social media content): included in the pack at no cost; they cannot be exchanged or returned.
Banbroken Partner plaque and a spot on the map (RX and Elite packs): a plaque for your premises and a listing on the Banbroken store map while the account is active.
Area exclusivity (Elite pack): as long as you place at least one restock order every 90 days, Banbroken will not sign up another business of the same type within 3 km of your premises. It is lost after 90 days without an order.
Tees with your logo: you send us a good-quality logo and guarantee you have the right to use it. Production time is confirmed with the order.